Frequently Asked Questions

Quickly find out if we've already addressed your query

When will my order start?

The start time for all services can vary and is listed on the Service Description. Some services have an instant start time and others may have a start time that is delayed up to 24 hours. Please be sure you review the Service Description for the service you are interested in before placing the order. Please note that for YouTube services, YouTube doesn’t update all stats in real-time so it can take up to 6 hours for you to see the effects from your order.

How can I find out more information about the services you offer?

You can see all of our current services on our Services and Pricing page, You can also see more detailed information for all services on the New Order Page. There is a drop-down menu that will offer the various options for each platform and service type. Our services do frequently change so we recommend that you review the information before placing all new orders.

Can I get Views, Subscribers, Likes, Followers, etc. from a specific country?

When possible, we offer a service for Geo-Targeted YouTube Views. To see if this service is available and which countries are offered please go to the New Order page, look at the YouTube Views service options, and look for Geo-Targeted Views. From there you will be able to select the country that your views will be delivered from. If the country you are interested in is are not listed in the dropdown, that means don’t currently have a view delivery from that country. Our available countries change as our userbase of viewers and customers change. If you don't see the option for Geo-Targeted views that means that the service isn't currently available. All other Views services are from viewers Worldwide and the country of origin may change as our delivery methods change. All Geo-Targeted services will be listed as such. If you don’t see Geo in the service title then you can assume it is not Geo-Targeted.

How do I contact you? – Customer Support

We have a full team of in-house Customer Support Specialists. We offer customer support through our Ticket Support System and you can find the link to open a ticket at the top of our website under Support. When you open the support ticket please make sure to give us as much information as possible so that we can quickly assist you with your question or problem. Make sure to always include the link/URL for any orders you have questions about. We offer support 24 hours a day, 7 days a week, 365 days a year. We respond to all support tickets within 24 hours and typically much faster. Please do not open multiple support tickets for the same issue, all tickets are answered in the order they are received and opening multiple tickets will delay the response time for all customers.
The best way to contact us is by opening a Support Ticket. A link can be found at the top of the home page under Support, or you can email us.

Do your services drop? What happens if what I purchased drops?

There is never a guarantee that the services we deliver won’t drop. Unfortunately, that's the nature of this industry and we have no control over the social media platforms that we delivery services too. YouTube, Instagram, Facebook, etc, often make changes in their algorithms which can affect our delivery methods. We strive to deliver the highest quality services, but things can change at any time so we can never give 100?rtainty that the services you purchase will not drop. We offer a variety of services and they all have different delivery methods, features and refill policies. You can find the refill policy for each service listed on the Service Description. Any time you have a problem with an order please open a Support Ticket and we will look into it. If the service you purchased comes with a refill we will restart your order to complete the delivery and if we are unable to complete the order we will issue a refund for any undelivered services.

Why should I trust your company

1. We have been in business and an industry leader since 2014
2. We have a staff of full-time, in-house Developers and Customer Support Specialists.
3. We are the main supplier of SMM services; many other companies resell our services
4. We offer many services for a variety of social media platforms.
5. We have very competitive low prices
6. You always get 24/7 customer support, 365 days per year - with all support tickets responded to within 24 hours and typically much faster
7. You can request a refund for the balance in your account at any point and the refund will be initiated back to your original form of payment within 24 hours.

What is the watch time/retention of your views?

You will be able to see the estimated retention or watch time for the service you are purchasing on the Service Description. We have a variety of services and they may have different watch times, so please review all the options before placing your order. Our only service with guaranteed watch time/retention is our High Retention Views service (if you don’t see this service listed on the Order Page that means it is currently disabled). Please note that our services frequently change and so may the watch time/retention.

What is the minimum deposit amount?

The minimum deposit amount for regular customers is $10.00 USD. Resellers have higher minimum deposits in exchange for lower costs for services.

How do I deposit funds?

Once you log into your Social formula account there is a box in the top right that says Go To Account, click on that and it will take you to your customer dashboard, then in the top right, you will see Deposit Funds, when you click that you will be directed to our secure payment system. You can then indicate the USD amount you would like to deposit and choose one of our methods of payment. Our minimum deposit amount is $10 USD.

What is the minimum order amount?

Our minimum deposit is $10 USD for regular customer accounts (higher for Resellers). For our individual services, the order minimum will vary based on the service. You can see a list of all services and their order minimums on our Services and Pricing guide, or also on the New Order page for the specific service you are interested in.

Can I cancel my order?

Once an order has been placed it is not always possible to cancel it. Many of our services have very fast delivery speeds, therefore making it impossible to cancel the order before it’s delivered. In the event that you need an order canceled please open a Support Ticket and we will do our best to stop it In Progress and then we will issue a refund for any undelivered services. We do not issue refunds for services that have been delivered. We offer no guarantee that an order can be canceled once it is In Progress.